Privacy Policy

When you book

Your name, email address and phone number; the name of each person jumping, and their home city and province; and what you chose: the date and time, the jump, the altitude and video.

When you pay

Payment is made through Stripe. Your card number goes straight to Stripe and never reaches our website or our server.

When you write to us

Your name, your email address and your message.

Website statistics

Like every website, our server records each visit: the address of the device that asked for a page (its IP address), the page and the time, the type of browser and device, and the website that sent you here, if any. We use website statistics drawn from these records to understand our customers and improve the site, such as which pages are read, which devices people use, and roughly where our visitors are, to the nearest city. When you book online, we note the approximate city the booking was made from, not your IP address.

• To take and manage your booking: your confirmation and reminders, any change or refund, and the day's list for our staff.
• To answer your messages.
• To prevent fraud and misuse of the website and its payments, and to keep the site secure.
• To keep the records any business has to keep.

We do not send marketing email from this website, and we do not sell, rent or trade your information.

A few companies do part of the work for us, each only for its own part:

Stripe

Processes payments and checks them for fraud. Your name, email address and phone number travel with the payment, along with the name of each person jumping, where they are from, and any notes our staff add to the booking.

Google

Sends our email (Google Workspace) and holds our encrypted backups.

Cloudflare

Checks that the contact form and payments are sent by a person, and points our web address to our server.

OVHcloud

Provides the server this website runs on, in Quebec, Canada, where your booking is stored.

Some of these companies may handle information outside Canada, under their own privacy policies. We may also share information when we believe in good faith that the law requires it, or to protect someone's safety, our rights or our property.

This website does not set cookies of its own for visitors.

While you fill in a booking, the form remembers what you typed in that browser tab only, so you can look at another page and come back. It is cleared when you pay or close the tab, and it never includes your card.

The payment form (Stripe), the check that you are a person (Cloudflare) and the map on our contact page (Google) come from those companies and may set their own cookies, mainly to prevent fraud.

Bookings and payments

As long as we need them for our records, and as long as the law requires for bookkeeping.

Messages to us

They reach us by email. The copy on our server, kept in case an email goes astray, is deleted after 90 days.

Visit records

14 days.

Website statistics

About a year, including visitors’ IP addresses.

Backups

Encrypted. Our server keeps a year of them, and copies are kept off-site so the club’s records cannot be lost.

The website is only served over an encrypted connection (HTTPS). Card details are handled by Stripe alone. Backups are encrypted. Booking information can be seen only by our staff, who must sign in to see it. No system is perfectly secure, but we work to protect what you share with us.

You can ask to see the personal information we hold about you, to correct it, or to delete it. We will, unless we have to keep it, for example for our financial records. Write to us at the address below.

Our website links to other websites, such as maps and social media. Their content and privacy practices are their own, and we are not responsible for them.

We update this page when what we do changes. The date below says when it last changed.